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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julius Johnson

December 24, 2025

5  out of  5
rating by Julius Johnson
"Patient, thorough, and worked quickly. Diana was excellent"
We responded:
"Thank you, Julius, for your great feedback! We're glad to hear that Diana provided you with patient, thorough, and quick service. If you need anything else, feel free to reach out! -Emond"
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Catherine Ivasyuk

December 23, 2025

5  out of  5
rating by Catherine Ivasyuk
"Brian is a good agent who is always ready to provide information! He explained everything and went step by step to make sure everything was correct and complete. Also, he recommended doing the Driver Safety Training to receive an additional discount. Recommend working with Brian!"
We responded:
"04/29/2025 Updated: Thank you so much, Catherine, for your kind words! We're thrilled to hear that Brian took the time to walk you through things carefully and made sure all the details were handled properly. It's wonderful that he was able to help you. We appreciate your recommendation and are grateful for the opportunity to work with you! - Emond 10/24/2023 Catherine, we're pleased to hear about your positive experience with Brian. Your feedback is greatly appreciated, and we're here to assist you whenever you have questions or need assistance. Thank you for choosing our Emond Richardson State Farm Family! - Emond"
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joe cianci

December 22, 2025

5  out of  5
rating by joe cianci
"Diana is hands down the best agent I ever worked with. She’s attentive, knowledgeable and went above and beyond. I highly recommend."
We responded:
"We appreciate your feedback, Joe! Tristan strives to offer exceptional service, and it's fantastic to hear he's made such a positive impression. Your recommendation means the world to us, and we look forward to continuing to serve you. - Emond"
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caryl nash

December 15, 2025

5  out of  5
rating by caryl nash
"I want to thank Mark for the extraordinary service he gave me. He made sure I understood exactly what coverage I was getting and he wanted to be sure that I was satisfied. I never encountered an insurance agent who is so thorough. Thank you, Mark!"
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Nilufar Salamova

December 11, 2025

5  out of  5
rating by Nilufar Salamova
"They were friendly and had great manners. Also good at explaining with details and patience. Especially Diana. :)"
We responded:
"Thank you, Nilufar, for your wonderful feedback! We're glad to hear that Diana and the team provided friendly, patient, and detailed service. We'll be sure to share your kind words with Diana—she'll be thrilled! We truly appreciate your support and look forward to assisting you again. -Emond"
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Robin Assa

December 9, 2025

5  out of  5
rating by Robin Assa
"I’ve had a wonderful experience with Saad Ahmed at my local State Farm Office. His attention to my needs has Been a terrific help for me"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Saad provided you with attentive and helpful service. We'll be sure to pass along your appreciation to him. It’s our pleasure to assist you, and we look forward to continuing to support your insurance needs! -Emond"
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Иван Gross

December 2, 2025

5  out of  5
rating by Иван Gross
"Брайан профессионал своего дела!Был очень внимателен,дружелюбен,хорошо объяснял,сделал все быстро и очень профессионально!спасибо Брайану!"
We responded:
"Спасибо большое за ваш отзыв, Иван! Мы рады слышать, что Брайан проявил профессионализм, внимание и дружелюбие, а также помог вам быстро и понятно. Обязательно передадим ему ваши слова благодарности! Если понадобится помощь, мы всегда готовы помочь. -Emond"
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Jeane Marie Colon

November 21, 2025

5  out of  5
rating by Jeane Marie Colon
"⸻ I recently needed to update my auto policy after purchasing a new car, and Bernard was the primary person who assisted me throughout the process. Although the office was understaffed and the updates took longer than expected, he remained professional, courteous, and patient from start to finish. Several adjustments had to be made, including adding the second name to the policy, correcting the details so it reflected a new vehicle with new plates rather than a plate transfer, and updating the bank information for the loan. Another associate did help with the binder-related changes, but Bernard handled the majority of the corrections and ensured everything was properly updated. While I did receive some conflicting information from other team members, Bernard consistently stepped in, clarified the issues, and made the necessary adjustments without hesitation. I truly appreciate his diligence, thoroughness, and commitment to providing great service despite a heavy workload. His efforts are the reason I’m leaving a five-star review."
We responded:
"Thank you, Jeane, so much for your thoughtful and detailed review! We're delighted to hear that Bernard provided you with professional, courteous, and patient service throughout the policy update process. We're glad Bernard was able to step in, clarify everything, and ensure all your updates were handled accurately. Your kind words about his diligence and commitment mean a lot to us and to him personally. We truly appreciate your five-star rating and look forward to continuing to serve you in the future! -Emond"
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York Sing Chan

November 19, 2025

5  out of  5
rating by York Sing Chan
"Bernard Kleyman was amazing! Very helpful, thorough and get's the job done. Thank you from the bottom of my heart. Very good people here."
We responded:
"York, thank you for your feedback! We're happy Bernard was able to assist you thoroughly and get the job done. Your support is invaluable! Let us know if there's anything else we can assist you with. -Emond"
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Apostle Roberto Robinson Sr. Ph.D

November 18, 2025

5  out of  5
rating by Apostle Roberto Robinson Sr. Ph.D
"Diana Ulivanova was very helpful; she was calm and professional."
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Daniel Kovacs

November 15, 2025

5  out of  5
rating by Daniel Kovacs
"Brian came in Saturday morning to help me with my tricky schedule, and he was fast, straightforward and just an amazing employee all together…i wish more insurance agents were like Brian, keep up the good work!"
We responded:
"Thank you so much for your kind words, Daniel! We're thrilled to hear that Brian was able to accommodate your tricky schedule and provide fast, straightforward service. We'll be sure to pass along your compliments to him. Your feedback means a lot to us and motivates our team to keep up the great work! -Emond"
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Thomas Good

November 14, 2025

5  out of  5
rating by Thomas Good
"Katia and Brian"
We responded:
"We’re honored by your positive feedback, Thomas! We're happy Katia and Brian were able to help you. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! -Emond"
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Ben Kicic

November 13, 2025

5  out of  5
rating by Ben Kicic
"David is absolutely the best - very helpful with a semi-complex and unusual insurance request that several other insurance companies would not even entertain. Do not hesitate to work with him and the team!! Also, really great insurance price."
We responded:
"Thank you Ben, so much for your wonderful review! We're delighted to hear that David was able to assist you with your unique insurance needs and provide excellent service. Your recommendation means a lot to us, and we're glad you found great value with our pricing. We'll be sure to share your kind words with David and the team! -Emond"
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bayram kaya

November 12, 2025

5  out of  5
rating by bayram kaya
"Brian explained my life insurance to me in a way that i could understand i felt do at ease speaking with him. I highly recommend this office. Thank you so much"
We responded:
"Bayram, Thank you for your kind review! We're so happy to hear that Brian was able to explain your life insurance clearly and make you feel at ease. Your recommendation means a lot to us, and we appreciate your trust in our office. Thank you for choosing us! -Emond"
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Always on the Move

October 28, 2025

5  out of  5
rating by Always on the Move
"Tina is awesome. Great experience. She helped secure a better housing policy now my mother can breathe knowing that everything is covered."
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Tina provided you with such excellent service and helped secure a better housing policy for your mother. It means a lot to us that she can now feel安心 knowing everything is covered. We'll be sure to share your kind words with Tina! If you ever need anything else, we're here to help. -Emond"
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Bianca Villaroel

October 28, 2025

5  out of  5
rating by Bianca Villaroel
"Tina really helped with me with coverage for my home. She explained everything thoroughly and thoughtfully. I would recommend to see her for any kind of coverage for auto , home and life."
We responded:
"Thank you, Bianca, so much for your fantastic 5-star review! We're delighted to hear that Tina provided thorough and thoughtful assistance with your home coverage. Your recommendation means a lot to us, and we're glad you feel confident trusting her for auto, home, and life coverage. If you ever need further assistance, don’t hesitate to reach out! -Emond"
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Barbara Grossman

October 28, 2025

5  out of  5
rating by Barbara Grossman
"JUSTIN AND TINA were wondering and polite and very accommodating. Will definitely recommend them highly"
We responded:
"Barbara, Thank you for your glowing 5-star review! We're so happy to hear that Justin and Tina were wonderful, polite, and accommodating. Your high recommendation means a lot to us. We look forward to assisting you again in the future! -Emond"
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Christine Yaptangco

October 23, 2025

5  out of  5
rating by Christine Yaptangco
"I recently bought new car and had to switch over my insurance. Diana was very helpful, friendly and most importantly, fast!"
We responded:
"Thank you, Christine, for your fantastic 5-star review! We're thrilled to hear that Diana was helpful, friendly, and quick in assisting you with your insurance switch. Congratulations on your new car, and please don't hesitate to reach out if you need anything else!"
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kimberly morales

October 22, 2025

5  out of  5
rating by kimberly morales
"Diane was so sweet and helpful. Extremely professional and patient with me a very pleasant experience thank you"
We responded:
"Kimberly, Thank you so much for your kind words! We're thrilled to hear that Diane provided you with such a pleasant and professional experience. Your satisfaction means a lot to us, and we truly appreciate your feedback! -Emond"
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Lynn Borodach

October 16, 2025

5  out of  5
rating by Lynn Borodach
"Diana competently explained my 3 insurance policies with State Farm Insurance. She informed me of available discounts I am not taking advantage of. Diana confirmed that I understood everything we discussed. I am very happy using Emond Richardson as my State Farm agent (for over 15 years). Their business has always been available and willing to assist me with payments, completing documents and answering my questions."
We responded:
"Lynn, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Diana provided clear and thorough explanations of your insurance policies and helped you take advantage of available discounts. It's great to know that our team has been a reliable and supportive partner for you over the past 15 years. We truly appreciate your loyalty and look forward to continuing to assist you with all your insurance needs! -Emond"
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Akaartaakim Akaartaakim

October 15, 2025

5  out of  5
rating by Akaartaakim Akaartaakim
"ძალიან დამეხმარეთ , მადლობელი ვარ კარგი მომსახურებისთვის ბრაინ."
We responded:
"დიდი მადლობა თქვენი კეთილი სიტყვებისთვის, Akaartaakim! მიხარია, რომ ბრაიანმა შეძლო დაგეხმაროთ და მოგეწოდებინა ის მომსახურება, რასაც იმსახურებდით. თქვენი მადლიერება ჩვენთვის ძალიან მნიშვნელოვანია და მოხარული ვიქნებით კვლავ დაგეხმაროთ მომავალში. -ემონდ Thank you so much for your kind words, Akaartaakim! I'm glad Brian could assist you and provide the service you deserved. Your appreciation means a lot to and we look forward to helping you again in the future. -Emond"
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Kevin Lopez

October 13, 2025

5  out of  5
rating by Kevin Lopez
"Dina is awesomeeeee"
We responded:
"We agree, Kevin! Thank you for the great review! -Emond"
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Elsie Quiles

October 10, 2025

5  out of  5
rating by Elsie Quiles
"Diana U was incredibly efficient. She shared her screen with me remotely to review my policies and explained each one thoroughly. I’ve been with StateFarm for many years now and never have I had such thorough service where I receive calls to keep me updated on my policy and try to find additional discounts. #teamStateFarm #goDianaU"
We responded:
"Thanks, Elsie! We are always here to help. I appreciate your review and recommendation of my office. Michael is a great addition to the team. -Emond"
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Nbm

October 9, 2025

5  out of  5
rating by Nbm
"Хорошее агентство, спасибо за помощь Диана!"
We responded:
"Updated 10/09/2025: Thank you for your wonderful 5-star review! We're glad to hear that Diana was able to assist you and provide great service. We appreciate your support and look forward to helping you again in the future! -Emond Спасибо за ваш замечательный отзыв с пятью звёздами! Мы рады слышать, что Диана смогла вам помочь и предоставить отличное обслуживание. Мы ценим вашу поддержку и с нетерпением ждём возможности помочь вам снова в будущем! – Эмонд Updated 02/21/2025: Thank you for your kind words! We're glad Diana was able to assist you, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out. Thanks again! – Emond Спасибо за ваши добрые слова! Мы рады, что Диана смогла вам помочь, и благодарим вас за то, что нашли время поделиться своим опытом. Если вам понадобится дополнительная помощь, не стесняйтесь обращаться к нам. Ещё раз спасибо! — Emond You're very welcome! It was a pleasure assisting you. If you need anything else, please don't hesitate to reach out! -Emond"
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zehabah shalouh

October 9, 2025

5  out of  5
rating by zehabah shalouh
"Where do I start? Walked in, let me Very great customer service I met a server named Tina She literally saved me from a lot of damage things. I never knew I had insurance and fraud. Until she told me how to sort this out now I’m looking forward working with the State Farm There are literally a family now like they say, but they actually do mean when they will help you I got cleared from five different other than never had better doesn’t even exist"
We responded:
"Zehabah, Thank you so much for your amazing 5-star review! We're thrilled to hear that Tina was able to help you navigate through such a difficult situation and provide exceptional service. It means a lot to us that you feel like part of the family here at State Farm. We're committed to being here for you every step of the way and look forward to continuing to support you in the future!-Emond"