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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miguelito

July 31, 2025

5  out of  5
rating by Miguelito
"When I called my State Farm office to resolve an issue in regards of reducing my auto insurance, Bernard Kleyman the receptionist was helpful and was able to add my safety certificate to help reduce my monthly payments. Thank you for everything you have done for me. Miguel Perez"
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Marjona Abdullaeva

July 30, 2025

5  out of  5
rating by Marjona Abdullaeva
"Brain сделал все очень удобно и по доступной цене я благодарена"
We responded:
"Updated 07/31/2025: Marjona, Большое спасибо за ваши добрые слова! Мы рады слышать, что Brian сделал все удобно и по доступной цене для вас. Ваша благодарность очень важна для нас! -Emond Translation: Marjona. Thank you so much for your kind words! We're delighted to hear that Brian made everything convenient and affordable for you. Your gratitude means a lot to us! -Emond Thank you for the 5 stars, Marjona! I’m very happy that Antonio was able to provide some great service and help you out. -Emond"
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Damali Toney

July 24, 2025

5  out of  5
rating by Damali Toney
"I have never experienced such attention and care from anyone like I did with Tina. Tina made me feel like I was talking to family that just happens to work at an Insurance company. She was extremely knowledgable, friendly and funny. I learned a lot from Tina and she gave me the best quote that works with my budget. She also armed me with the best protection for my family, myself, pedestrians and other drivers. You have an amazing employee. I hope you can show your appreciation for having such a great employee, in ways that I may never know but she will. Thank you"
We responded:
"Damali, Thank you so much for your wonderful review! We're thrilled to hear that Tina provided you with such exceptional care and made you feel like family. It's great to know she was knowledgeable, friendly, and able to find the best coverage to fit your budget while protecting you and your loved ones. We truly appreciate your kind words and will be sure to share your feedback with Tina. Your recognition means a lot to us and encourages us to keep delivering outstanding service. Thanks again for choosing us! -Emond"
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Murad M

July 17, 2025

5  out of  5
rating by Murad M
"Respond to my email very fast very helpful thank you"
We responded:
"Thank you so much for your kind review, Murad! We’re thrilled to hear that you received a quick and helpful response. We aim to provide prompt and efficient service, and we’re happy we could assist you. If you ever need anything else, reach out anytime. I appreciate your support! - Emond"
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Islam K

July 11, 2025

5  out of  5
rating by Islam K
"Огромное спасибо выражаю строховому специалисту Brian Lewis, который максимально быстро и профессионально помог мне оформить страховку. Спасибо!!!"
We responded:
"Islam, Спасибо большое за ваши добрые слова! Мы рады слышать, что Брайан Льюис оказал вам быструю и профессиональную помощь. Ценим ваш отзыв и с нетерпением ждем возможности помочь вам снова в будущем! -Emond Translation: Islam, Thank you so much for your kind words! We're delighted to hear that Brian Lewis provided you with fast and professional service. We appreciate your feedback and look forward to assisting you again in the future! -Emond"
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Waldestrudis Acevedo

July 11, 2025

5  out of  5
rating by Waldestrudis Acevedo
"I was having the worst week of my life. Then I call because my wife keeps getting messages about the bill being past due. I call angry to give somebody a piece of my mind. By the time Katie Canela was finished with m I was laughing and my week was not so bad. You’re lucky to have someone like her working for you."
We responded:
"Thank you so much for sharing your experience, Waldestrudis! We're thrilled to hear that Katia Canela was able to turn your day around and bring a smile to your face during a tough week. We’re truly lucky to have her on our team, and we appreciate you recognizing her exceptional support. If you ever need anything else, don’t hesitate to reach out! -Emond"
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Sergey Mineev

July 7, 2025

1  out of  5
rating by Sergey Mineev
"I strongly advise against dealing with this insurance company. Due to incomplete information provided to me, my insurance policy unexpectedly increased from $4,000 to $10,000 — a $6,000 difference. This is absolutely unacceptable. Be very careful: make sure to verify all details in advance and read the terms thoroughly. This kind of experience completely undermines trust in the company. Reply: Thank you for your reply. I understand that the premium is based on payroll, but the issue here is that the information provided at the time of binding was incomplete or unclear. Had I been made fully aware of how significantly the premium could increase, I would have reconsidered or at least planned differently. A $6,000 jump is not a minor adjustment — it’s a drastic change, and it should have been clearly communicated upfront. Transparency is key in building trust, and unfortunately, that was lacking in this experience. I hope this feedback helps improve your communication with future clients."
We responded:
"Thank you for sharing your feedback. As discussed at the time of binding, your policy is based on payroll, which directly impacts the premium. When payroll changes occur, such as hiring employees, the premium is adjusted to reflect the increased exposure. If you have any questions, feel free to reach out. We’re here to help. -Emond "
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Patrick Lee

July 4, 2025

5  out of  5
rating by Patrick Lee
"Saad Ahmed went above and beyond to assist in problem solving the reissuance of our rental property insurance. He immediately grasped the issue, then picked it up from there, keeping me apprised of progress through to resolution. Very pleased with his service excellence!"
We responded:
"Updated 07/07/2025: Thank you so much for your kind words, Patrick! We're thrilled to hear that Saad Ahmed provided exceptional service and effectively resolved the issue with your rental property insurance. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out! -Emond 06/17/2024: Patrick, thank you for your fantastic feedback! We are so pleased to hear that Tina exceeded your expectations and provided outstanding service. Her commitment to our Good Neighbors is truly inspiring. If you have any other needs or questions, we are here to help! -Emond"
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Chino

July 2, 2025

5  out of  5
rating by Chino
"Brian Lewis was extremely helpful. Came in looking for a quote and ended up walking with a new policy with a great rate."
We responded:
"Thank you for your fantastic review Chino! We're delighted to hear that Brian was able to provide you with a great rate and excellent service. It's wonderful that your visit turned into a positive experience with a new policy that meets your needs. We appreciate your trust and look forward to assisting you again! -Emond"
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Samantha Diaz

June 27, 2025

5  out of  5
rating by Samantha Diaz
"I’ve had a solid experience with this office! We’ve had a policy with Andy for three years now. Today Diana called to go through our policy and explain our current selections and discounts, and was quick to answer any questions!"
We responded:
"We truly appreciate your wonderful review, Samantha! Andy is a fantastic asset to our team and works so hard to help Good Neighbors like you. Thank you again, and Andy and I hope to see you again soon! -Emond"
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Dilshod Dzhurabaev

June 23, 2025

5  out of  5
rating by Dilshod Dzhurabaev
"Брайн помог сделать выгодную и не дорогую страховку на автомобиль и сделал страховку на жизнь. Все получилось супер. Спасибо!"
We responded:
"Dilshod, thank you for the 5 star review! I’m happy Alex was able to resolve your issue. - Emond"
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Doston Khursanov

June 23, 2025

5  out of  5
rating by Doston Khursanov
"BRIAN LEWIS с ним общаться было очень легко и он очень вежливый со мной общался и предлагал меня самый выгодный цены и я вам предлагаю что приходить здесь"
We responded:
"Doston, Большое спасибо за ваш замечательный отзыв! Мы рады слышать, что Брайан сделал ваш опыт таким положительным. Его стремление предоставлять отличный сервис и конкурентоспособные цены действительно ценится. Мы благодарны за вашу рекомендацию и с нетерпением ждем возможности помочь вам и другим в будущем! Если вам понадобится что-то еще, не стесняйтесь обращаться к нам. -Emond Translated: Doston, Thank you so much for your fantastic review! We're delighted to hear that Brian made your experience so positive. His dedication to providing excellent service and competitive pricing is truly appreciated. We’re grateful for your recommendation and look forward to assisting you and others in the future! If you need anything else, feel free to reach out. -Emond"
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karl darwish

June 18, 2025

4  out of  5
rating by karl darwish
"A local office that act like your friend in these busy time . Always updating you on your policy and payments. Diana is a real professional ."
We responded:
"Thank you so much for your kind words, Karl! We're thrilled to hear that you feel supported and informed by Diana and our team. If there's anything we can do to earn that 5-star rating from you, please let us know! Your feedback is invaluable. We appreciate your trust in us! -Emond"
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Harry Tolbert

June 15, 2025

5  out of  5
rating by Harry Tolbert
"Excellent presentation and very professional"
We responded:
"We appreciate your review, Harry! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Emond"
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Adrian Rodriguez

June 11, 2025

5  out of  5
rating by Adrian Rodriguez
"Great experience"
We responded:
"Adrian, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we look forward to serving you again soon! -Emond"
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Simeon Banister

June 10, 2025

5  out of  5
rating by Simeon Banister
"Brian was exceptionally helpful and responsive. He worked to resolve a challenging issue, even working across State Farm internally to find answers. His efforts and customer service are greatly appreciated."
We responded:
"Thank you so much for your kind words, Simeon! We're thrilled to hear that Brian was able to assist you effectively and go above and beyond to resolve your issue. We take pride in our team's commitment to excellent customer service. We appreciate your feedback and look forward to serving you again in the future! -Emond"
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EXPERT AIR INC

June 2, 2025

5  out of  5
rating by EXPERT AIR INC
"Brian was very helpful. I recommend him to everyone. He also speaks Russian quite well."
We responded:
"Thank you for your wonderful review! We're delighted to hear that Brian was able to assist you effectively and that you appreciate his language skills. Your recommendation means a lot to us, and we’re grateful for your support. If you or anyone you know needs assistance in the future, please don't hesitate to reach out! -Emond"
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Umar Jilani

June 2, 2025

5  out of  5
rating by Umar Jilani
"Brian is best awesome coustomer service"
We responded:
"Umar, We appreciate your review! We are delighted to know you had a great experience with Brian and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. -Emond"
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Sharon Greenstein

May 28, 2025

5  out of  5
rating by Sharon Greenstein
"My experience with the agent at state farm named Dianna was excellent. She was very thorough and clear. She was also very patient and pleasant. It was a pleasure talking with her."
We responded:
"Thank you, Sharon, for leaving your feedback. The team and Dianna are grateful for your kind words. Thank you for choosing us, and we look forward to working with you again. Please let us know if we can assist you with anything else soon! -Emond"
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Anarahk Di Analyst

May 28, 2025

5  out of  5
rating by Anarahk Di Analyst
"Had a wonderful interaction , received great service & exceptional assistance.. I literally was in a spot & needed help getting my insurance straight & Diana came in so clutch & set me up with a great package & at a impeccable price. I'm just filled with gratitude & appreciation. Thanks soo much✊🏾🙏🏾"
We responded:
"Update 05/30/2025: Hi Anarahk, thank you for sharing your kind review. The team is grateful for the opportunity to serve you, and we are thrilled to hear that we did great. Please let us know if we can assist you with anything else in the future. We will always be here to help! -Emond We're glad you enjoyed our service and appreciate the 5-star review, Anarahk! Thank you for your support! – Emond "
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Oleksii Vanian

May 26, 2025

5  out of  5
rating by Oleksii Vanian
"Brian Lewis !!! Very decent, Responsible, Helps to do everything right, Glad that I got to him!"
We responded:
"Thank you for sharing your kind review, Oleksii. Brian and the team truly appreciate you saying his service was responsive and helpful. We thank you for trusting us, and we look forward to assisting you again soon. So please do not hesitate to reach out if you have any questions or concerns. We are always here for you! -Emond"
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Julius Johnson

May 22, 2025

5  out of  5
rating by Julius Johnson
"Patient, thorough, and worked quickly. Diana was excellent"
We responded:
"Thank you, Julius, for your great feedback! We're glad to hear that Diana provided you with patient, thorough, and quick service. If you need anything else, feel free to reach out! -Emond"
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AbuAbdulmalik Muhammad

May 22, 2025

5  out of  5
rating by AbuAbdulmalik Muhammad
"Brian Lewis helped to me. State Farm sugurtasi menga juda yoqdi chunki kop chegirmalar qilib berishdi. Brian esa hatto o'zbek va rus tilida so'zlasha oladi. Ha u juda aqlli 👏👏👏"
We responded:
"Hello, thank you for sharing your review with our team. Brian is glad to hear about this review and how helpful his services were. We thank you for choosing us for your insurance needs and look forward to seeing you again soon. Please reach out if you have any questions or concerns. We are always happy to help you! -Emond Salom, sharhingizni jamoamiz bilan baham ko'rganingiz uchun tashakkur. Brian ushbu sharh va uning xizmatlari qanchalik foydali bo'lganini eshitishdan xursand. Sug'urta ehtiyojlaringiz uchun bizni tanlaganingiz uchun tashakkur va tez orada sizni yana ko'rishni orziqib kutamiz. Agar sizda biron bir savol yoki tashvish bo'lsa, iltimos, murojaat qiling. Biz har doim sizga yordam berishdan xursandmiz! - Emond"
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William Callahan

May 13, 2025

5  out of  5
rating by William Callahan
"Diana Ulivanova at Emond's operation was efficient and professional in processing changes I had to my policy. Easy to communicate insurance matters; something that is rare in the insurance world..."
We responded:
"Thank you for your fantastic review, William! We're delighted to hear that Diana provided you with efficient and professional service while handling your policy changes. We strive to make communication as easy as possible, and it’s great to know we succeeded in your case. Your feedback is greatly appreciated, and if you have any more questions or need further assistance, we're here to help! -Emond"
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Giga Sebua

May 9, 2025

1  out of  5
rating by Giga Sebua
"Bad service. I do not recommend to anyone."
We responded:
"Update: Thank you for your feedback, Giga. We’re sorry to hear about your experience and appreciate the chance to clarify. There seems to have been a misunderstanding regarding the policy’s use for Uber, Lyft, or TLC. If we had known your intentions, we would have clearly communicated that it couldn’t be applied for those services. We noticed your change in perspective during our conversation and hope the resolution was satisfactory. If you decide to update or remove your review, we would greatly appreciate it, as your feedback helps us improve our service. Thank you again, and we wish you well. -Emond Thanks for the glowing review, Giga! Albina enjoyed working with you and appreciates your feedback. Thank you for placing your trust in the Emond Richardson State Farm team! – Emond "